Refund Process:
- Masters/PHD students need to contact Staff Service Centre for lodging printing issues( credit request)
- Undergraduates/students need to contact Staff (subject to location) who can lodge a request on their behalf for Printing issues- credit
Staff can be Creative IT/ CAI Student Centre
Below details will be helpful to lodge a Printing credit request which can be forwarded to ITS L2 Operations team to process the credit
| User's Information |
|---|---|
Username |
|
Email Address |
|
Contact Number |
|
Date & Time |
|
Building/Room Number |
|
Serial Number |
|
Document Type |
|
Pages not printed |
|
Colour or B/W |
|
Duplex/Double Sided |
|
Credit Amount |
|
Further information on Top Up and Refund: https://www.library.auckland.ac.nz/services/it-essentials/copying-and-printing/add-money