Refund Process: 

  • Masters/PHD students need to contact Staff Service Centre for lodging printing issues( credit request)
  • Undergraduates/students need to contact Staff (subject to location) who can lodge a request on their behalf for Printing issues- credit
    Staff can be Creative IT/ CAI Student Centre 


Below details will be helpful to lodge a Printing credit request which can be forwarded to ITS L2 Operations team to process the credit

 

User's Information

Username

 

Email Address

 

Contact Number

 

Date & Time

 

Building/Room Number

 

Serial Number

 

Document Type

 

Pages not printed

 

Colour or B/W

 

Duplex/Double Sided

 

Credit Amount

 

 

Further information on Top Up and Refund: https://www.library.auckland.ac.nz/services/it-essentials/copying-and-printing/add-money

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