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Every student has that one week in the semester where most of their subjects have an assessment of sorts, and this week was mine. However, at the start of the week I felt as though management was the only subject I was prepared for. After the unsatisfactory results of the first few rollovers my team decided it was time to seek help and so we met over the break to discuss our strategy with the lecturer. From this we learnt that about the key areas we were having trouble with. The meeting put my mind at ease a little, as we were ensured that we weren’t doing as bad as we thought. Meeting over the break also meant that I was able to prepare my marketing decisions before the break was over, giving me a head start on this busy week. Whilst making decisions this week, my team was very cautious with our budgets and we tried to minimise costs as much as possible. Unfortunately this did not pay off with our performance this week. One thing I struggled with this week is trying to figure out why our shareholder value continues to drop even though every decision was carefully considered. It is significantly discouraging when this happens. In reviewing the results for this week I came to the conclusion that we just did not have the means to produce more and therefore could not meet demand. Unfortunately what this meant was that we were losing sales. It seems that my team and I will need to sit down and revise our strategy in order to overcome this.

I found the readings this week to be quite interesting even though I cannot entirely relate them to my experience this week. From Argyris’ (1991) reading I learnt that those who play the most significant roles in an organisation are the weakest at learning. I found this to be interesting because anyone would assume that those at higher levels of an organisation would constantly be learning, about the market, about new and efficient ways of producing their offering etc. What I also found interesting in Argyris’ (1991) reading was the idea that professionals rarely fail because they master their roles and so when they do fail, they find it difficult to cope. This was interesting to me because I believe that without failure one cannot succeed and therefore learn. There is no way in which you can better your approach to your work if you do not fail. Argyis’ (1991) readings also argue that when something goes wrong, a professional’s response is to be defensive and they try to place the blame on someone else. This got me thinking about how my team responds when our performance is not what we expected. I am happy to say that my team responds very well when things do not go according to plan. Fortunately, nobody tries to blame another, instead we work collectively to improve the areas that need attention. Katzenbach & Smith (1992) call this mutual accountability, one of the key characteristics of a team.

Although this week’s outcome was not a truthful reflection of my team’s efforts, I still believe that we can achieve good results. We just need to refocus our strategy and goals and hopefully our shareholder value only improves from here on.

Argyris, C. (1991). Teaching smart people how to learn. Reflections, 4(2), 4—15.

Katzenbach, J. R. & Smith, D. K. (1992). Why teams matter. McKinsey Quarterly, (3), 3—27.


  1. Hi Zaynah!

    It is my first time reviewing my team mate. I believe we are all disappointed by the SHV from last rollover. But at the same time we have to stay positive and fight! If we are losing our hope, we will not be able to get up again. In my opinion we just need to be careful of next rollover's decisions (a proper plan), if we do it right, we can pick up some cash and accumulate money for growth. First of all we cannot give up on the team because we have nothing to lose anyway, haha.

    Back to your journal, I understand the point that "the most significant roles in an organisation are the weakest at learning" and I find the point interesting as well. It is a different perspective of what people usually think about managerial roles. They are under a lot more pressure than others as they cannot fail. They cannot afford to fail as they are the leaders. Followers get opportunity to learn from them but leaders get no way to learn unless they copy from others.

    You can always link your learning with other relevant readings in this course, not necessarily this week's reading. I suggest you to try the Daudelin reflective structure in your learning journal as Peter recommended. The structure is believably helping you to keep on track on your reflection process. It would also make your learning more effective too.

  2. Firstly your learning journal is amazing and covers every aspect you needed to cover. The flow of your journal is really engaging and made it a lot easier to read than many other journals i have read (so thank you!!). I can also relate to a lot of things you have said in this journal, not only as a team member but also as a fellow student which made it more interesting to read.

    You have incorporated this weeks reading into your journal very well and you have showed a great understanding of them by giving examples from your experiences with your team, even if they weren't related to your experiences this week, you were still able to provide some examples which showed that you weren't just pharaphasing what you've read, but that you have grasped this weeks reading to a great extent.

    You've done really well following Daudelins reflection process, one thing i would maybe suggest is the the last stage where you find whys to solve your teams problem (which i know is hard, espeically because we are in the same team and we seem to be identifying the wrong problems to try solve) or how you could work on it and elaborate from there because you have done well in identifying problems your team is currently facing, and i especially liked where you identified that you "did not have the means to produce more and therefore could not meet demand" (which i completely agree with).

    Other than that i feel like you've done a great job this week and im struggling to find other ways you could actually improve on! (smile)