I am feeling a little depressed this week. Our team has not performed very well in the Mikes Bikes simulation over the past couple of weeks. Our production is down and our sales and market share seems to be drifting away from us. Of course this is a problem that many manufacturers and service providers face all the time. The question that is foremost in our minds is what can we do to remedy the situation. There is no doubt that it is our team that has to take the action, as we cannot apportion blame or consequences for our previous decisions anywhere else but upon ourselves. Some would like to blame the market, or other misfortunes. However this does not wash with me as every team has to operate within the same restraints.
The good news is that there have been no personal recriminations within the team. It is now and has always been a team effort, and as in every team ever assembled thee are different levels of engagement and personal activity but we all agree that we are one. So the question remains, what can we do to improve our poor performance? I believe that individually and collectively we each possess the skill sets as outlined in the Katz (1955) article. We all possess to a certain degree the human, conceptual and technical skills that are required to perform. So the question remains what has gone wrong for us? What can we do to reverse the decline? Well, I think that we shall do what every self-respecting organisation would do in a similar situation. Call in the consultants. But who are we going to call? We can hardly go to PWC or any of the other big firms for help. But we can go to the tutor. We need to isolate two or three areas of concern and speak to the experts, and ask them for help.
Then all we need to do is to heed and action that advice. We had thought that we were sailing along quite nicely but now that we have hit a major bump it is time to realise that we have limitations and call the experts. I hope that it is not too late.
Katz, R. L. (1955). Skills of an effective administrator. Harvard Business Review, 33(1), 33-42.